You will be responsible for maintaining a positive attitude and atmosphere while assisting customers and clients with support that will ultimately aid in improving customer satisfaction and retention, as well as de-escalate situations when necessary.

You will be responsible for creating and implementing social media strategies that align with the goals of the company, developing engaging content and articles that are tailored to target the audience, manage interactions with followers, foster online communities and encourage discussions to build relationships, create and manage advertising campaigns, as well as perform other professional duties that help to enhance the visibility of the brand.

You will be responsible for accurately handling large volumes of data, from customer and client details to financial records, being sure to focus on efficiency and confidentiality. This will include transcribing and managing data, as well as correcting and resolving issues and discrepancies.